VIP PACKAGE DISCLAIMER INFORMATION Please note that ‘The Diamond VIP Experience, The Emerald VIP Experience, The Sapphire VIP Experience and The Ultimate VIP Party Pack’ package purchasers will be contacted via e-mail a few days prior to the actual show date with additional details specific to their VIP package program. Gold & Silver package purchasers do not need to be contacted with any additional details. Information will sent to the e-mail address provided at the time of purchase. Please note that if you do not receive an e-mail a few days prior to the event please contact BonJoviVIP@aeglive.com. Merchandise for Diamond, Emerald, Sapphire and Ultimate package purchasers will be distributed on-site. Merchandise for Gold and Silver packages will be shipped directly to each purchaser. Some exceptions may apply as it relates to distribution and shipping of merchandise. Merchandise (Gold & Silver) will be shipped to the address provided at the time of purchase. VIP merchandise is not required for venue entry. Delivery of VIP merchandise could occur after event date. There are no guarantees that VIP merchandise will arrive in advance of show date; please make sure to consider this before you purchase a package. All preshow VIP programs & times may vary market-by-market and are subject to modification at any time for any reason. Please note that you must be of legal age to consume alcohol; additional (local) restrictions may apply. Valid identification is always required for consumption of alcohol. VIP Preferred Parking, Priority Check-in & Separate VIP Entrance may not be available in all markets due to restrictions. All sales are final. There are no refunds or exchanges for package purchases under any circumstances. Please note that ‘The Diamond VIP Experience, The Emerald VIP Experience, The Sapphire VIP Experience and The Ultimate VIP Party Pack’ package tickets are will-call only. Will-call tickets may only be collected the evening of the event. All packages are non-transferable; no will-call name changes will be permitted under any circumstances. The person who purchases the tickets must be the same person who claims the tickets at will-call with a valid identification. Package purchases are restricted to U.S. & Canadian addresses only. Merchandise will not be shipped outside of the U.S. or Canada under any circumstances. Please note that the information provided at the time of purchase (e-mail, address, etc) is the same information that will be utilized for shipping and individual contact requirements where applicable. Please note that the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. Commemorative VIP laminates are for commemorative purposes only. The VIP laminate does not gain or authorize access into the venue, VIP or any backstage areas.